Site Rules
This agreement is concluded between the client and the online service for the exchange of fiat, electronic and cryptocurrencies letsgo.exchange (hereinafter referred to as the “contractor”). Before using the service, the client must familiarize themselves with the regulatory framework
1. Basic Provisions
1.1. This agreement governs the relationship between the User and the exchange office letsgo.exchange .
1.2. The exchange office is an Internet resource called letsgo.exchange
1.3. The User (client) is an individual or organization making an exchange through letsgo.exchange
1.4. Hereinafter, if the Client and the Service are mentioned together, they are referred to as the Parties.
1.5. Before using the services of the Service, the Client must familiarize themselves with the terms of the Agreement in full.
1.6. The use of the services of the Service by the Client is possible only on condition that the Client understands and accepts all the terms in this Agreement.
1.7. The Service has the right to change the clauses of the Agreement unilaterally. Changes are valid after their publication on the Service website
1.8. This offer comes into force from the moment the Client submits an application.
1.9 The protective tariff is a tariff aimed at preventing fraudulent activities and the turnover of high-risk assets. Refunds under this tariff are made with an additional commission of 2-3%.
2. Subject of the Agreement
2.1. The Service provides the services specified in Clause 2.3 of this Agreement. The services of the Exchange Service are provided in accordance with the structured Agreement, the provisions of which are set out in Clause 5.
2.2. The operation of exchanging digital assets is carried out at the exchange rate of the exchange service, which is set on the website. The Client who created an application on the website is obliged to pay for it.
2.3 The Service conducts operations on the exchange of electronic currencies, cryptocurrencies, The list of directions can be found on the main page.
3. Rights and obligations of the Parties
3.1 The letsgo.exchange Exchange Service is obliged to:
3.1.1. Carry out exchange of electronic currency, online payment systems, Payeer, Perfect Money, ADVcash and others, in compliance with all the rules stipulated in this Agreement.
3.1.2. Provide technical and information support to Clients during the exchange process on the letsgo.exchange website.
3.1.3. Guarantee the safety and confidentiality of information on completed exchange transactions, namely personal data, time of exchange, amount and other information. Exchanges carried out in different directions with confidential payment systems are of a Confidential nature and are not subject to disclosure.
3.1.4. Do not provide information on completed exchange transactions to third parties. An exception are requests from law enforcement agencies to the letsgo.exchange exchange service.
3.1.5. Provide discounts to the Client in the manner established by the Agreement.
3.2. Client’s Responsibilities:
3.2.1. Provide accurate information in the application form for a successful exchange.
3.2.2. Specify the current details of your email address to receive notifications from the Service about the progress of the exchange transaction.
3.2.3. Comply with the requirements of this Agreement.
3.2.4. Notify the Service administration or online support about situations where funds were not paid in full or were paid partially, as well as about the cases specified in paragraphs 5.4. of the current Agreement. The notification must be sent no later than one month after the transaction. Otherwise, the client’s funds transferred upon request will be transferred to the Service.
3.2.5. Exclude any possible assistance in illegal trade and any other illegal transactions using the letsgo.exchange services.
3.2.6. Exclude from their activities using the letsgo.exchange service any actions, the implementation of which may directly or indirectly harm the fight against money laundering and legalization of illegally obtained funds;
3.3. The exchange service has the right to:
3.3.1. Suspend the service for a certain period of time to eliminate problems and improve the Service.
3.3.2. Suspend the client’s exchange until the circumstances are clarified if a complaint about Fraud is received from Clients, partners and representatives of competent authorities.
3.3.3. At their discretion, establish a systеm of discounts for each client.
3.3.4. Set and change the amount of the commission for the exchange.
3.3.5. Suspend the exchange and refund the client, without explaining the reason
3.3.6. The exchange service has the right to demand from the Client a screenshot, video recording of the transfer of funds, digital assets.
3.3.7. Stop communicating with the User who uses foul language, raises questions regarding the Confidentiality of the service or refuses to provide the necessary information for employees.
3.3.8. Block the transaction in cases provided for in paragraph 5.4 of this Agreement.
3.3.9. Block the funds and do not return them until KYC verification is completed.
3.3.10 The service security service has the right to
3.3.11 The service has the right to revise the terms of the referral program reward.
4. Supplement
4.1 Funds are credited according to the exchange rules. The number of confirmations for each currency is indicated in each direction.
4.2 We draw your attention to the fact that in the event of technical work on certain cryptocurrencies, there are delays in the input of your funds and payments to you until the end of technical work on the exchange.
4.3 The exchange service does not accept smart contracts, and the service is not responsible for funds sent by smart contracts in ERC20, BEP20 and other networks.
4.4 The exchange service has the right to send funds in one transaction or in several.
4.5 The exchange service has the right to refuse the exchange to the client. To the one who made a transfer of funds without an application and make a refund according to the rules of the protective tariff. Also, if the client made a transfer of funds to a wallet, card, to which the exchange service does not have access, the funds are considered lost and are not subject to return
4.6 Funds received to the details of the Service without a created application are stored for 30 calendar days. Upon expiration of the term. The funds pass into the possession of the exchange service and are not subject to return.
5. Regulations of exchange transactions
5.1. The exchange is considered to have begun after the receipt of funds from the client.
5.2. The exchange is considered to be completed after the full transfer of funds to the client.
5.3. The client does not have the right to cancel the exchange if the application has already been paid in part or in full.
5.4. If the amount sent by the client does not match the amount in the application, the exchange office has the right to suspend the exchange until the client applies. After the issue is resolved, the exchange is made for the amount received with recalculation at the current rate.
5.4. If the client sent an amount that differs by more than 10%. The refund is made at a prohibitive rate. Since such actions are considered fraudulent.
5.5 Bank payments can be received up to 3 business days, according to the bank’s terms.
5.6 Payment for the application is made within 30 minutes, after which the application will have the status of deleted.
5.7 When making a refund due to the impossibility of fulfilling the application due to blocked details, or the client’s address being out of date, the refund is made minus a 2% commission as well as a network commission.
5.8 The user can track the status of the transaction on the payment page.
6. Privacy Policy
6.1 To carry out an exchange, the Service accepts the User’s personal data, which the service has no right to transfer to 3rd parties, with the exception of a request from special services and law enforcement agencies.
6.2 The Service has the right to transfer the User’s personal data and details of the transactions made by them, upon official request of payment systems and banks, if this is necessary to fulfill financial obligations.
7. Refund rules
7.1 The exchange service can refund funds only if the client’s application has not yet been submitted for payment.
7.2 Refunds are made to the original address, the account from which the transfer was made.
7.3 Refunds are made when the client contacts the email address support@letsgo.exchange, from the email address from which the application was created.
7.4 The fee for refunds is charged to the client, depending on the network commission.
8. Final provisions
8.1 Complaints, suggestions and other questions regarding this agreement are accepted by email at support@letsgo.exchange
8.2 When creating an application, the user agrees that he has read all the points of the rules and accepts them.
